The Next Level of Clean

While the daily health and safety measures that were already in place at our resort properties (resorts) are intended to address a broad spectrum of viruses, including COVID-19, we have implemented and continue to implement expanded cleaning and safety protocols working with various industry leaders — from enhanced public area cleaning and modified in-villa processes to personal protective equipment for our associates.

We have adjusted our resort operations to support social distancing and decreased gathering sizes. These adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC), the European Centre for Disease Prevention and Control (ECDC), and the World Health Organization (WHO). We have taken these measures in an attempt to assist with the health and safety of our Owners and guests, as well as that of our associates.

We are focused on your safety, which is why we clean and disinfect following procedures recommended by third-party cleaning experts and in alignment with procedures from the CDC and other governmental authorities, as applicable for our resorts. Our associates continue to receive training by industry-leading cleaning experts on proper disinfection procedures. Now more than ever, we are ready to take care of you.

We follow cleaning and sanitation protocols to help ensure our property is disinfected to help keep you safe. Examples of specific steps that we continue to take to perform enhanced cleaning in common areas such as lobbies, include but aren’t limited to:

• Providing hand sanitizer stations at high-traffic public spaces, and
• Increased cleaning and disinfecting frequency is occurring in common areas, including public restrooms, with hospital-grade disinfectants.

Examples of specific steps that we continue to take to perform enhanced villa/unit cleaning after an Owner/guest’s departure include, but aren’t limited to:

• Each villa/room is cleaned, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants,
• Removal and replacement of all unused linen/terry from villas,
• Removal and replacement of all unused bathroom amenities, such as soap, shampoo, and conditioner, and
• Removal and replacement of all opened paper products, such as toilet and facial tissues.

Marriott Vacation Club has long-standing relationships with several industry-leading providers of disinfectants and continues to work closely with these suppliers to identify processes and products to continue to attempt to mitigate risk of illness.

Marriott Vacation Club is continuing to work closely with Marriott International, its licensor, to identify products, resources, and processes that might further supplement the enhanced cleaning protocols that we have already deployed across our resorts.

All Owners and guests are encouraged to visit official government websites for their vacation destination to obtain current information on requirements or restrictions that are in effect. For convenience, some links to government websites have been provided on the COVID-19 Hub at https://hub.vacationclub.com under the Resort Status link.

Face covering requirements may be in place based on governmental orders in the jurisdiction where the resort is located. Any requirement for members and guests to use face coverings will be dependent on current governmental requirements that are in effect. All members and guests are strongly encouraged to visit official government websites for their vacation destination to obtain current information prior to the date of their upcoming reservation.

For convenience, some links to government websites have been provided on the COVID-19 Hub at https://hub.vacationclub.com under the Resort Status link.

Resort associates are currently required to wear masks based on transmission rates.

Current information on resort amenities and services can be found on our Resort Status page.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. As such, all Owners and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination frequently for updates prior to the date of their upcoming reservation.

Updates are made as operational changes warrant. The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. As such, all Owners and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination frequently prior to the date of their upcoming reservation.

Across our resorts, we have adjusted our resort operations to support social distancing and decreased gathering sizes. Many of these adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC).

We continue to take these measures to help promote the health and safety of our members and guests, as well as that of our colleagues. Updates will be made as operational changes warrant. All members and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination prior to the date of their upcoming reservation

At the present time, across our resorts only limited food and beverage outlets are open, with the majority of such outlets closed in connection with efforts to support social distancing and as a result of low resort occupancy. Where outlets are open, single-use menus are in place, digital menus are being tested, and some outlets are only open for carry-out and/or delivery. Information on the current status of food and beverage outlets at specific resorts can be found on our Resort Status page.

Marriott Vacation Club is continuing to monitor all relevant governmental guidance to support a phased reopening of amenities and services across its resort portfolio, and we continue to support social distancing efforts in an attempt to mitigate the impact of COVID-19.

Governmental requirements will also continue to be a determining factor for reopening amenities or reestablishing services at resorts, where applicable. Updates will be made as operational changes warrant. All Owners and guests are highly encouraged to continue to check Resort Status prior to the date of their upcoming reservation.