The Next Level of Clean

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Introducing the Next Level in Healthy Spaces for Your Vacation Stays

When you and your family vacation with us, we want to help you stay healthy.
Marriott’s Commitment to Clean provides cleaner, safer spaces for our owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together.

Your Villa

Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

  • Hospital-grade disinfectants
  • Every villa, before every check-in
  • Testing electrostatic sprayers

Your Sanitized Sanctuary

Our elevated protocols encompass key touch-points throughout your villa, including:

Light switches · Door handles and frames · Remote controls and televisions · Telephones · Clock radios · Climate controls · Hangers and luggage rack · Iron and ironing board · Vacuum or sweeper · Cabinet doors and handles
Countertops · Appliance doors and other high touch-point areas

Your Public Spaces

Shared Spaces, Happy Places

With increased frequency and enhanced cleaning tools, you’ll get a heightened level of clean and health safety throughout shared areas, too.

Extra focus and frequency on high-touch surfaces

  • Elevators, elevator buttons
  • Handrails
  • Door handles/knobs
  • Switches/electronic controls
  • Flat surfaces

Hand sanitizing stations at high-traffic public spaces

  • Primary exits and entrances
  • Lobby/front desk
  • Elevator landings
  • Food & Beverage entrances
  • Fitness center entrance

A full spectrum of social distancing guidelines throughout each property

  • Altered traffic flow to support 6-foot spacing
  • Removed brochure racks
  • Removed unnecessary furnishings

Extra care and frequency on public restrooms

  • Elevated cleaning protocols
  • Social distancing of facilities
  • Auto (touchless) soap dispensers with antibacterial soap
  • Disabled air-blow hand dryers, paper products provided

Your Food
Focus on Food Safety
We’ve heightened all of our food safety procedures to be next level as well.
  • Exacting sanitization, hygiene and disinfecting guidelines
  • Modified dining practices, offering carry-out or even poolside delivery, where available
  • Avoid unnecessary personal contact
  • Single-use menus and actively testing mobile menus
  • On-site convenience stores with socially distanced shopping
Your Team
Serving You Safely
Healthy spaces start with our workplaces. Our associates are ready to support the health and safety of each other — and all those they serve on vacation.
  • Enhanced training
  • Masks, engagement partitions, and other Personal Protective Equipment
  • Daily health screenings
  • Testing touchless engagement tools
You
Healthier Together
Clean spaces and new safety protocols complement our Owners, Members and guests’ own positive actions to stay healthy.
  • Wash hands thoroughly, consistently
  • Social distancing, both on property and off
  • Avoid unnecessary personal contact
  • Wear masks
  • Avoid public spaces when not feeling well

Building on a Legacy of Clean

For 92 years, Marriott has been recognized as a hospitality leader for its commitment to quality, exacting standards, and rigorous training. These expanded protocols reflect elevated cleanliness standards and hospitality norms and behaviors to meet the new health and safety challenges presented by the current pandemic environment.

ENHANCED CLEANING AND SAFETY STANDARDS

FAQ

While the daily health and safety measures that were already in place at our resort properties (resorts) are intended to address a broad spectrum of viruses, including COVID-19, we have implemented and continue to implement expanded cleaning and safety protocols working with various industry leaders — from enhanced public area cleaning and modified in-villa processes to personal protective equipment and daily health screenings for our associates.

We have adjusted our resort operations to support social distancing and decreased gathering sizes. These adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC), the European Centre for Disease Prevention and Control (ECDC), and the World Health Organization (WHO). We have taken these measures in an attempt to assist with the health and safety of our Owners and guests, as well as that of our associates.

We are focused on your safety, which is why we clean and disinfect following procedures recommended by third-party cleaning experts and in alignment with procedures from the CDC and other governmental authorities, as applicable for our resorts. Our associates continue to receive training by industry-leading cleaning experts on proper disinfection procedures. Now more than ever, we are ready to take care of you.

We follow cleaning and sanitation protocols to help ensure our property is disinfected in an effort to help keep you safe. Examples of specific steps that we continue to take to perform enhanced cleaning in common areas such as lobbies, include but aren’t limited to:

  • Increased cleaning/disinfecting frequency is taking place in common areas between 7 a.m. and 11 p.m., with hospital-grade disinfectant products,
  • Providing hand sanitizer stations at high-traffic public spaces, and
  • Increased cleaning and disinfecting public restrooms frequency with hospital-grade disinfectants.

Examples of specific steps that we continue to take to perform enhanced villa/unit cleaning after an Owner/guest’s departure include, but aren’t limited to:

  • Each villa/room is cleaned, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants,
  • Removal and replacement of all unused linen/terry from villas,
  • Removal and replacement of all unused bathroom amenities, such as soap and shampoo, and
  • Removal and replacement of all opened paper products, such as toilet and facial tissues.

Marriott Vacation Club has long-standing relationships with several industry-leading providers of disinfectants and continues to work closely with these suppliers to identify processes and products to continue to attempt to mitigate risk of illness.

Marriott Vacation Club is continuing to work closely with Marriott International, its licensor, to identify products, resources, and processes that might further supplement the enhanced cleaning protocols that we have already deployed across our resorts.

In support of continued enhanced public area cleaning, enhanced villa/unit departure cleans, and for the health and safety of resort associates, daily housekeeping service, such as daily tidies, is currently unavailable.

In addition to complying with any specific directives that may be issued by government authorities, examples of steps that are being taken to promote social distancing include, but aren’t limited to:

  • Installation of signage across the resort campus to remind Owners, guests, and associates of social distancing requirements,
  • Reduction of seating in common areas, such as lobbies,
  • Closure of every other stall in common area restrooms,
  • Limitations on occupancy in fitness centers and removal of certain equipment,
  • Reductions in pool deck seating, and
  • Continued closure of activities centers and kid’s clubs.

Yes. In addition to complying with any specific directives that may be issued by government authorities, signage will be installed to remind Owners, guests, and associates to limit occupancy to one individual or members of the same household at a time.

All Owners and guests are encouraged to visit official government websites for their vacation destination to obtain current information on requirements or restrictions that are in effect. For convenience, some links to government websites have been provided on the COVID-19 Hub at https://hub.vacationclub.com under the Resort Status link.

Any requirement for Owners and guests to use masks will be dependent on current governmental requirements that are in effect. All Owners and guests are strongly encouraged to visit official government websites for their vacation destination to obtain current information prior to the date of their upcoming reservation.

For convenience, some links to government websites have been provided on the COVID-19 Hub at https://hub.vacationclub.com under the Resort Status link.

Yes. Resort associates are currently required to wear masks while at work.

Current information on resort amenities and services can be found on our Resort Status page.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. As such, all Owners and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination frequently for updates prior to the date of their upcoming reservation.

Updates are made as operational changes warrant. The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. As such, all Owners and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination frequently prior to the date of their upcoming reservation.

Across our resorts, we have adjusted our resort operations to support social distancing and decreased gathering sizes. These adjustments have been in response to governmental mandates that continue to be implemented, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention (CDC), the European Centre for Disease Prevention and Control (ECDC), and the World Health Organization (WHO).

We continue to take these measures to help promote the health and safety of our Owners and guests, as well as that of our associates. Updates will be made as operational changes warrant. All Owners and guests are highly encouraged to continue to check Resort Status and official government websites for the vacation destination prior to the date of their upcoming reservation.

At the present time, across our resorts only limited food and beverage outlets are open, with the majority of such outlets closed in connection with efforts to support social distancing and as a result of low resort occupancy. Where outlets are open, single-use menus are in place, digital menus are being tested, and some outlets are only open for carry-out and/or delivery. Information on the current status of food and beverage outlets at specific resorts can be found on our Resort Status page.

Marriott Vacation Club is continuing to monitor all relevant governmental guidance to support a phased reopening of amenities and services across its resort portfolio, and we continue to support social distancing efforts in an attempt to mitigate the impact of COVID-19.

Governmental requirements will also continue to be a determining factor for reopening amenities or reestablishing services at resorts, where applicable. Updates will be made as operational changes warrant. All Owners and guests are highly encouraged to continue to check Resort Status prior to the date of their upcoming reservation.